Refund policy

Refund & Return Policy – NomioLab

Last updated: 29.03.2026

At NomioLab, we strive to ensure that every customer is satisfied with their purchase. Due to the nature of our products, certain conditions apply to returns and refunds.

1. Returns

In accordance with EU consumer protection laws, you have the right to return your order within 14 days of delivery.

However, due to hygiene and safety reasons, we can only accept returns if:

  • The product is unused
  • The product is unopened
  • The product is in its original, sealed packaging
  • The product is in resalable condition

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned:

  • Opened or used skincare or cosmetic products
  • Products with broken seals
  • Items damaged after delivery due to misuse

3. Return Process

To initiate a return, please contact us at:

hello@nomiolab.com

Include:

  • Your order number
  • Reason for return

If your return is accepted, we will provide return instructions.

4. Return Shipping

  • Customers are responsible for return shipping costs
  • We recommend using a trackable shipping method
  • We are not responsible for lost return shipments

5. Refunds

Once your return is received and inspected:

  • Approved refunds will be issued to your original payment method
  • Refunds may take 5–10 business days to appear, depending on your provider

Shipping costs are non-refundable.

6. Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect product, please contact us within 48 hours of delivery.

Include:

  • Photos of the product
  • Description of the issue

We will assess the situation and offer a replacement or refund if applicable.

7. Allergic Reactions / Skin Sensitivity

Our products are formulated with care, but individual reactions may vary.

We are not responsible for allergic reactions or sensitivities.
Customers are advised to review ingredients and perform a patch test before use.

8. Order Cancellations

Orders can only be canceled before they are processed.
Once an order has been shipped, it cannot be canceled.

9. Contact

For any questions, please contact:

NomioLab
Email: hello@nomiolab.com